Implementing Sustainable Operational Excellence for Organisational Development

Quality is an essential basic requirement and stands as a hallmark for the company's product and service. It must be assured at the source, the point where work is performed to avoid passing defects downstream. The organization should be careful of not letting their defects pass through the next step or subsequent process. 

Everyone in the organization should have the responsibility and authority to pull the chord to stop defects from being produced without any fear of repercussions. Such elimination of waste increases efficiency, speed, and flow of value stream. Employees must embrace the mindset of doing it right, the very first time. This is where quality trumps production quotas. We at Navasthala, never reward quantity over quality. We actively work on different constraints to improve the company's rate of output.

 Operational Excellence 

Employees in the organization should be proactively engaged, enabled, and empowered to achieve operational excellence which would later result in competitive advantage. Operational excellence favors the organization with 

> Better (product quality, user experience, and value)

> Faster (service, response, process, and delivery)

> Cheaper (operation, and purchase)

Each employee in our organization is a process stakeholder and they readily participate in one or more processes in their daily work cycle. They understand the needs and expectations of our customers (Voice of the customer). 

Customer satisfaction and shareholder value are very much linked to successful business operations. Variability should be reduced in every aspect of the business. It was evident that customer satisfaction goes up when cost and cycle time goes down. To achieve this feat,

> Organisations should have an effective and efficient process to deliver value. 

> Each process needs to be well designed, capable, and consistent. 

> Proper tools and techniques should be chosen for design, improvement, and control. 

> Strategies, priorities, policies, and decisions should be properly aligned towards organizational goals. 

Key Role of Organisational Leadership

Navasthala always embraces and encourages the right mindset and behavior. We ensure metrics, goals, and rewards are aligned with business objectives. Training is provided to our employees to have the right skill set. Our employees are aware of what's more important, when to intervene, and what action to take to add value. 

Standard Work & Authority

Process steps and tasks are defined, streamlined, documented, and are made known to the employees. This includes standard work and standard operating procedures. It states what our employees needed to work on to satisfy our customers. 


Key Performance Indicators & Process Metrics 

This way actual performance and desired targets are made transparently visible to our employees in the process of the value stream. This helps our employees to understand how a process is performing and how it's changing over time. This significantly helped us to reduce throughput time. 

Control Plans & Process Owners

Order fulfillment can be a complex process. Therefore, we assign a process owner for each activity happening to ensure that nothing falls through the cracks during the handoffs between departments. This is because inconsistency can lead to a struggle in business operations. Error proofing was carried out to prevent errors from occurring. It facilitates the work so that errors are minimized by prevention, facilitation, and detection.


The pursuit of operational excellence never ends. They cannot be assigned or delegated down. It is predicted on how the organization is lead, managed, enabled, and empowered for successful execution.

Why Navasthala?

Our products are tailored in a way to ensure quality rather than relying on and of line inspection checks. Customer requirements and expectations are prioritized and incorporated into the design. This is what we call requirement flowdown as it ensures the link between customer requirements and functional product requirements. 

Our quality is predictable and top-notch with no surprises. The capacity of the design is predicted as the project progresses to ensure designs are capable of meeting customer requirements and performance targets. We solitarily focus on value stream management to neglect the lack of process metrics, process discipline, or compliance. 




Contact us to learn more about our services. 



+91 9513999235






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